After bargaining for almost 20 months, the workers voted to take job action in May. Because they are required by law to handle cases assigned to them, a full-scale walkout was not possible, so they refused to accept new clients.
Secretary and paralegal wages increase by 3.6% in October 1997 and a further 2% in each of the next two years. Lawyers receive 2% in each of the three years, plus an additional 4.5%, in exchange for 11 Earned Days Off (EDOs).
Two key gains were an agreement to establish a pay equity plan by the end of September 2000 and the right to file grievances on the issue of workload, something they had been fighting to achieve for 20 years.