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September 25 - 26, 2018



- Representing Members in Front of Management
- What's Our Duty
- Building Your Case
- Conflict Resolution Skills for Stewards

SLS - Building your Case
September 25 (9:00am) - 26, 2018 (4:00pm)

Good grievance handling means keeping well organized files. Learn how to research a case thoroughly, how to separate facts from opinions, and tips for taking good notes.

SLS - Conflict Resolution Skills for Stewards
September 25 (9:00am) - 26, 2018 (4:00pm)

Knowing how to handle conflict well will improve your relationships with members and the employer. Learn about the different responses to conflict and practise communication skills that will help in situations of conflict.

SLS - Representing Members in Front of Management
September 25 (9:00am) - 26, 2018 (4:00pm)

This module equips stewards to be proactive when meeting with management. Learn tips for effective meetings, and build confidence by practicing meeting situations.

SLS - What's our Duty?
September 25 (9:00am) - 26, 2018 (4:00pm)

Learn about where stewards get their authority in the workplace, the duty of fair representation, and other labour laws that cover the workplace.

Sep 17, 2018

CUPE Kelowna Area Office
303-1912 Enterprise Way
Kelowna, British Columbia


CUPE 3999

Please note that this workshop may be cancelled due to low registration or other reasons.

Send your cancellation request in writing with your local number, address and telephone number by the registration deadline to

In response to the health concerns of our members and staff, CUPE has implemented a Scent-Free Policy at all of our workshops. Scented products such as hair spray, perfume and deodorant can trigger reactions such as respiratory distress and headaches. Facilitators and participants are asked to refrain from using scented products while attending our workshops and meetings. Thank you for your cooperation.

Sherry Errett
(250) 515-6009

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