KAMLOOPS-CUPE municipal workers in this Interior city have a lot to be proud of as Kamloops has been awarded the prestigious Silver Canada Award of Excellence (CAE) Quality Award from the National Quality Institute, based in Toronto. Kamloops is one of only three cities in Canada that has received this award and the first in Western Canada.
To win the award, city operations and services were carefully audited and measured against high standards related to excellence in leadership, planning, citizen and client focus, people focus, process management, supplier/partner focus and overall organizational performance.
“We are extremely proud of the quality work we do to provide top notch city services to our community,” says Mel Hale, president of CUPE local 900. “This award has recognized our efforts and we’re happy about that.”
Hale will be joined by Public Works Director, David Duckworth and Human Resources Director, Solange Belleforte, members of City Council, and Jim Bell of the International Association of Firefighters to receive the award in Toronto on October 24th at the 2006 Performance Excellence Summit – a gathering of the best-run organizations in the public and private sector.
“Achieving this level of quality in service proves staff’s commitment to delivering upon City Council’s goal of providing good government,” says Lake. “Council is extremely proud to lead an organization of employees dedicated to serving our community with the highest standards.”
National Quality Institute (NQI) is the national steward organization for the annual Canada Awards for Excellence. Created in 1992, NQI is an independent, not-for-profit organization and is the leading authority in Canada on workplace excellence based on quality systems and healthy workplace criteria.