Bilingual Senior Casework Manager, Safer Union Spaces Office - Cupe National Office

The Canadian Union of Public Employees is inviting qualified and motivated individuals to apply for a bilingual position of Senior Casework Manager assigned to work in the Safer Union Spaces Office (SUSO) at its National Office located in Ottawa, Ontario. The successful candidate may ask for the position to be elsewhere in the country subject to operational requirements.

There is a Bona Fide Occupational Requirement (BFOR) associated with this position. The position is designated for persons who are part of one or more of CUPE’s five designated groups for employment equity: Black and racialized people, Indigenous people, persons with disabilities, 2SLGBTQI+ people, and women.

GENERAL FUNCTION

The Senior Casework Manager will be responsible for providing case management oversight of disclosures and complaints of harassment, discrimination, gender-based violence, or conflict within CUPE spaces.

SUMMARY OF DUTIES

Under the direction of the Safer Union Spaces Office (SUSO) Director, the successful applicant will be required to perform the following functions:

• Support the oversight of cases of harassment, discrimination, gender-based violence, and complex conflict brought to SUSO.
• Manage and process complaints pursuant to the Harassment and Discrimination Response Procedure, including facilitating a threshold assessment.
• Support the implementation of Adjudicator directives within a local following the outcomes of an adjudication process.
• Lead preliminary case assessments for informal intervention processes, including oversight of due diligence inquiries.
• Review complex case files to support the casework of the SUSO team and ensure consistency of informal resolution and formal complaint practices.
• Provide case consultation to staff or elected officials working with or supporting those impacted by harassment, discrimination, and gender-based violence. 
• Facilitate cultural assessments for team restorations. 
• Provide conflict coaching and mentorship to members, elected officials, and staff to help respond to equity-based conflicts within union spaces. 
• Assist in and contribute to resource development. 
• Asist in education prevention strategies and raising awareness of supports and services available. 
• Maintain case records and statistics consistent with the procedures and operational guidelines established within the Safer Union Spaces Office. 
• Review and recommend enhancements to policies, procedures, and adjudication protocols to identify systemic barriers, mitigate risk, and strengthen organizational practices. 
• Perform other related duties, as assigned.

QUALIFICATIONS

• A post-secondary degree or an equivalent level of education in relevant field (e.g., Human Rights, Law, Social work).
• Five years’ experience of progressively responsible related experience.
• Experience leading investigations of complex human rights and Code-based harassment complaints.
• Advanced knowledge of alternative dispute resolution and mediation techniques.
• Experience with interviewing, evidence analysis, credibility assessments, and application of legal tests to support findings of fact.
• Demonstrated ability to apply intersectional, anti-oppressive, culturally responsive, trauma and violence informed approaches to case oversight.
• Proven sound judgment, objectivity, and discretion in managing sensitive and confidential matters.
• Strong analytical, problem-solving, and case management skills, with the ability to work effectively under pressure and meet frequent deadlines.
• Demonstrated organizational and multi-tasking abilities; sound judgment, resourcefulness, and flexibility.
• Strong ability to generate, develop and communicate new ideas regarding policies, procedures, and processes.
• Strong case management skills to oversee and administer a large number of active case files while maintaining a bring-forward system to ensure deadlines are respected.
• In-depth knowledge of relevant legislation and case law, including the Human Rights Code.
• Demonstrated knowledge of CUPE policies, procedures, and structure.
• Strong communication and interpersonal skills to effectively provide support, build rapport, and handle sensitive situations.
• Knowledge and understanding of trade union values and principles.
• Ability to synthesize information and clearly articulate complex issues in writing.
• Advanced skills and ability working with relevant computer applications and case management platforms.
• Excellent oral and written communication skills in both official languages.
• Experience working effectively in a collaborative, diverse, and inclusive team-oriented environment.
• Strong initiative and ability to work independently as well as in a team.
• Free to travel and able to work weekends and holidays, as required.