For National Public Safety Telecommunicators Week, held April 12–18, 2026, CUPE is celebrating the work of emergency dispatchers. Thanks to the dedication and fortitude of these professionals, thousands of people receive help in the most critical moments of their lives.
“These men and women demonstrate exemplary professionalism,” said Isabelle Beaudoin the president of the CUPE 9-1-1 committee and vice-president of the Syndicat des fonctionnaires municipaux de Montréal, CUPE 429, and herself an emergency dispatcher. In praise of her peers, she added: “They stay the course even when calls are difficult and the emotional load is heavy. It is simply remarkable what they do. We’re honoured to recognize their tenacity, and we thank them for being there, day after day.
“Their work makes a vital difference in people’s lives,” said Robin Côté, president of CUPE’s Conseil provincial du secteur municipal, CPSM, reminding us of these professionals’ direct contribution to society. “We are extremely grateful for their dedication.”
CUPE Québec’s 9-1-1 committee represents 700 dispatchers working in emergency call centres across Quebec, including in Montréal, Laval, Longueuil, Gatineau, Trois-Rivières and Lévis, as well as in most municipalities in the Lanaudière, Laurentian and Montérégie regions.