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This workshop covers:

- Understanding conflict as a regular part of human interaction
- 5 responses to conflict and choosing the right response
- Tips for preventing bias from getting in the way
- Communication skills for informal conflict resolution

(This workshop qualifies for a stamp in the SLS Passport for SLS: Conflict Skills for Stewards.)

4 hours

Online Learning Series, Steward Learning Series, Conflict Skills

English and French

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