Technological innovations are transforming workplaces across Canada and around the world. Digital systems, new technologies and artificial intelligence (AI) are spreading quickly throughout our society, including in public services and public sector workplaces. The use of these systems and tools is expected to increase rapidly.
The impacts of AI systems and other digital technologies depend on how they are used. These technologies have the potential to improve workers’ lives. When controlled by people, AI systems could help workers deliver quality public services.
