Data BreachCUPE, which represents drivers and maintenance employees with the Société de transport de l’Outaouais (STO), is demanding the establishment of a comprehensive plan to manage the fallout from data breaches affecting STO staff and users.

CUPE has responded positively to the first step, which involves offering employees a credit monitoring service with Trans-Union.

However, if the data breach actually involved identity theft, this particular service would not be enough. CUPE is therefore demanding that STO make immediate plans for additional resources and services to take care of all cases of identity theft quickly and completely. That would mean any driver or maintenance employee who falls victim to identity theft would receive continuous assistance from the STO to address all damage resulting from the breach.

CUPE is also counting on the STO to learn lessons from this unfortunate event to avoid future data breaches.